Close to 3 decades experience working in the field of IT Service Management and IT Operations:

• working with companies varying from large multinationals to mid-sized commercial IT Service providers
• improving value streams, processes, procedures, reporting and teams
• experienced Service Management, Service Integration, Continual Improvement, Organizational Change Management
• acting on strategic, tactical and operational level in either one of the four dimensions:
• Organization & people
• Information & technology
• Partners & suppliers
• Value streams & processes

My corner stones are ITIL 4, SIAM, Lean Six Sigma and Scrum.

Creating vision, mission and purpose through co-value creation and by working from a solid service design framework.