25+ years experience in a variety of industries
- Creating vision, mission and purpose through co-value creation and by working from a solid design.
- Close to 3 decades experience working in the field of ITSM on strategic, tactical and operational level
- Expert in Business Architecture, Service Management Design, Governance and Service Integration & Management, with a proven ability to drive Continuous Service Improvement (CSI).
- Highly skilled in bridging the gap between business and IT to create, deliver, and support value-driven IT and digital services.
- Proficient in applying ITIL v3 & ITIL 4 principles across support services, service value systems, and value streams to ensure consistent alignment between team objectives and organizational strategy.
- Adept at leading organizational transformation and fostering a culture of continual improvement.
- Capable of driving change initiatives that embed agility, enhance decision-making, and accelerate innovation, ensuring the organization remains aligned with strategic goals while continuously enhancing its products and services.
Employement history
Experience is important to manage situations in a better way in the future.
